Benefits
Ask whether your plan covers the recommended services and whether Altara participates in your plan.
Admissions & Insurance
Starting should feel straightforward.
You don’t need to know which program is right before reaching out. Learn about the assessment process, care recommendations, and coverage review.
Clear information. Thoughtful next steps.
Program availability, eligibility, insurance benefits, and potential costs require confirmation.
Before You Begin
You can start
with a conversation.
You don’t need to choose IOP or PHP before reaching out.
Altara can explain the assessment process and current availability. Recommendations depend on your teen’s needs, safety, and whether the program can appropriately meet them.
Altara’s programs are in development. Opening dates and enrollment availability require confirmation.
The Admissions Journey
One step at a time.
Clearer along the way.
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Reach Out
Ask about availability and request an assessment through Altara’s designated channel.
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Assessment
The team reviews symptoms, history, safety, family needs, and school functioning.
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Care Plan
If appropriate, discuss recommendations, attendance, formats, and family participation.
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Coverage Review
Review insurance benefits, authorization requirements, and potential costs.
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Next Steps
Confirm program fit and discuss enrollment or referrals to other care when needed.
What the Assessment Considers
Your teen’s needs.
The whole picture.
An assessment helps determine the appropriate level of care. A diagnosis alone does not establish program eligibility.
The team considers whether Altara can provide appropriate support or whether another service may be needed.
- Current symptoms and treatment history
- Safety and medical needs
- School participation and daily functioning
- Family needs and support at home
- Ability to participate in structured treatment
- Appropriate level of care and available services
Insurance & Payment
Understand your coverage.
Ask about the costs.
Insurance benefits, authorization requirements, and potential out-of-pocket costs are reviewed before enrollment.
Authorization
Some plans may require prior authorization. Requirements depend on the plan and approved services.
Potential Costs
Ask about any deductible, copayment, coinsurance, or other amount that may apply to your plan.
Coverage depends on the insurance plan and approved services.
Contact Altara to confirm accepted insurance and payment options.
Preparing for Your Conversation
A few questions.
A helpful starting point.
You can begin with general questions about the process. The team will explain what information is needed and how to provide it.
Contact Admissions- Your questions about IOP, PHP, or other care
- Your teen’s age
- General scheduling and school considerations
- Your preferred contact method and availability
- Insurance plan information, if available
Provide sensitive clinical information and insurance documents only through the secure channel designated by Altara. Avoid sending detailed histories through ordinary email.
Questions & Answers
Clear information.
Room for your questions.
The admissions team can explain how these considerations apply to your family.
Which insurance plans are accepted?
Contact Altara for the current list of accepted plans and network status. Participation and coverage require confirmation.
Does insurance verification guarantee coverage?
Coverage depends on your plan, approved services, and any applicable authorization requirements. Ask about benefits and potential costs before enrollment.
Are self-pay options available?
Ask admissions about confirmed payment options and fees. Self-pay arrangements and any payment plans must be verified directly with Altara.
Is medication required?
Not automatically. Medication decisions are individualized and discussed with the teen and caregiver as appropriate.
How long will treatment last?
Duration depends on needs, progress, safety, and clinical review.
Can my teen participate virtually?
Possibly, depending on clinical suitability, safety, location, applicable requirements, program availability, and coverage.
Can my teen move from PHP to IOP?
Sometimes, when clinically appropriate and services are available. The team reviews needs and next steps during treatment.
What if Altara is not the right fit?
If the program cannot appropriately meet your teen’s needs, the team may discuss referrals or other care options.
A Place to Begin Again
Let’s talk about
your next step.
Ask about the assessment process, current availability, and coverage considerations for your family.
Need urgent help?
Altara is not an emergency or 24/7 crisis service. Do not wait for an admissions response in an emergency.