Reliable connection
A connection that can support live interactive sessions.
Virtual Care & Teen-Friendly Scheduling
Getting support
shouldn’t mean guessing
how it fits your week.
Explore planned care formats and scheduling options for teens ages 12–17. We’ll help you understand what may be appropriate and what is currently available.
Thoughtful care. Real-life considerations.
Formats and schedules are in preparation. Eligibility and availability require confirmation.
What Is Live Virtual Care?
Real interaction.
Thoughtfully planned.
Live virtual care involves interactive sessions with clinicians, not prerecorded videos.
Altara is planning virtual participation for eligible teens. Clinical suitability, safety, location, applicable requirements, coverage, and program availability all need review.
Virtual care is an option to discuss—not a guaranteed
format for every teen or program.
Preparing for Virtual Sessions
A suitable setup.
A clearer experience.
The team can explain technical and safety expectations before participation.
Appropriate device
A device that meets the platform’s camera, sound, and access requirements.
Private space
A suitable place to participate with as few interruptions as possible.
Agreed safety plan
A safety and emergency plan reviewed with the care team.
In-Person & Hybrid Options
Different formats.
Individual considerations.
Care in a shared space
Ask about planned in-person services, location, attendance expectations, and transportation needs. Current availability must be confirmed.
A combination when appropriate
Some individualized schedules may combine in-person and live virtual sessions when clinically appropriate and permitted by coverage and operational requirements.
Not every teen or program is eligible for hybrid care. Format is confirmed through assessment and program review.
After-School Options
Support beyond
the school day.
Altara is exploring after-school IOP so teens can continue school participation when feasible.
Families should review dismissal, pickup, travel time, and other commitments before choosing a schedule.
After-school hours are in preparation.
Final schedules and availability require confirmation.
Daytime Options
Planning for care.
Planning for school.
Morning IOP and daytime PHP may require coordination with the teen’s school or an approved modified academic schedule.
Explore ProgramsSchool is part of the picture.
With appropriate consent, the team may coordinate with families and schools to discuss academic needs and transitions.
School services and accommodations are determined by the school and are not guaranteed.
Explore Your Scheduling Interests
What would you
like to ask about?
Choose a topic to see considerations you can discuss with Altara. This does not recommend care or reserve a place.
There’s room for questions.
You don’t need to know the right format before reaching out.
Request an assessment to confirm appropriate care and available formats.
Request an AssessmentYour selection is not saved or sent to Altara.
Questions About Virtual Care
Clear information.
Thoughtful next steps.
Ask the team how these considerations apply to your teen.
Contact AltaraCan every teen participate virtually?
No. Participation depends on clinical suitability, safety, location, applicable requirements, coverage, and actual program availability.
What equipment do we need?
A reliable connection and an appropriate device are needed. The team will explain the platform’s technical requirements before participation.
How does privacy work?
A suitable private space is needed. Ask about the platform, consent, confidentiality, and when information may need to be shared for safety.
Can we combine in-person and virtual sessions?
Possibly, when clinically appropriate and permitted by coverage and operational requirements. Hybrid options are not available for every teen or program.
Are after-school sessions available?
After-school IOP is being explored. Final hours and availability must be confirmed with Altara.
Will daytime care affect school?
Daytime care may overlap with school. Coordination may occur with appropriate consent, but academic services and accommodations are determined by the school.
Will insurance cover virtual care?
Coverage depends on the plan and approved services. Benefits, authorization requirements, and potential costs require review before enrollment.
Let’s Talk About Next Steps
Let’s talk about what
could work for your family.
Ask about current availability, care formats, and the assessment process. You don’t have to figure it out alone.
Need urgent help?
Altara is not an emergency or 24/7 crisis service. Do not wait for an admissions response in an emergency.